Return & Refund Policy for Women’s Jewellery Products

We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• The product must be unused, unworn, and in original condition.
• All original packaging, tags, invoices, and certificates (if any) must be intact.
• Items showing signs of wear, damage, or alteration will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

• Earrings (for hygiene reasons)
• Customized or personalized jewellery
• Items purchased during clearance or final sale

3. Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect item, please report it within 48 hours of delivery.
• Share clear images or videos of the product along with your order details.
• After verification, a replacement or refund will be processed.

4. Return Process

• To initiate a return, contact customer support at: Raginigoyal52@gmail.com
• Include your order number, product details, and reason for return.
• Once approved, instructions for return shipping will be provided.

5. Refund Policy

• Refunds are processed only after the returned item passes quality inspection.
• The refund will be issued to the original payment method.
• Processing time: 5–10 business days after approval.

6. Shipping Charges

• Original shipping charges are non-refundable.
• Return shipping costs may be borne by the customer unless the item is defective or incorrect.

7. Exchange Policy

• Exchanges are subject to product availability.
• If the requested item is unavailable, a refund will be issued.

8. Important Notes

• Ensure secure packaging when returning products to avoid damage during transit.
• Items returned without prior approval will not be accepted.

For any assistance or queries, please contact customer support at Raginigoyal52@gmail.com.